EE Broadband customer support

It isn’t very often that we have anything good to say about ISP customer support (yes, we do mean you, Talk Talk), but we had reason to contact EE earlier today on behalf of a new client who had no broadband connection.

After the inevitable “press one for…” routine, the phone was answered after one ring, and a very helpful representative cheched the line and carried out the usual tests – “have you switched it off?”, “is it in the master socket?” etc.

As we were talking he was running a line test, and quickly worked out that there was an external fault. He escalated the problem to Level 2 support, and promised a call back within 24 hours. All of this took no more than ten minutes.

It was actually a pleasure to contact EE. We will see if they keep up the good work and phone back as promised. 

 

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